Refund policy

30-Day Returns

At myluminette, your satisfaction is our priority. You have 30 days from receiving your item to request a return.

Return Conditions

Items must be unused, in their original condition and packaging, with all tags and proof of purchase. Contact GreslStendeback926@gmail.com for authorization before shipping a return. Once approved, we will provide the return address and instructions. Unapproved returns are not accepted.

Return Shipping Fees

If an item arrives damaged, incorrect or faulty, myluminette pays the return or exchange shipping costs. For a change of mind or other personal reasons, the customer pays return or exchange shipping.

Refunds

We will inspect the returned item and email our decision. Approved refunds are sent to the original payment method within 10 business days. Your bank may take additional time to post the refund. You may contact GreslStendeback926@gmail.com for a status update after 7 business days; this does not change the 10-business-day processing window.